Refund policy
Return & Refund Policy
7-Day No-Reason Return & Exchange Policy
We offer a 7-day no-reason return and exchange policy. Customers may request a return or exchange within 7 days of delivery.
As long as the item is returned with its original packaging, it is eligible for return or exchange.
Items sent back without prior authorization will not be accepted.
How to Start a Return or Exchange
Please contact us before sending anything back:
Once your return or exchange request is approved, please ship the item to:
Attn: Alex Vas
SabioCasa LLC
2121 Lohmans Crossing Rd
STE 504-182
Lakeway, TX 78734
We do not charge any return fees.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Please include your order number and clear photos of the item and packaging in your email.
Once verified, we will offer a replacement, exchange, or refund based on the situation.
Non-Returnable Items
The following situations are not eligible for return or exchange:
- Items sent back without prior authorization
- Requests made more than 7 days after delivery
- Gift cards
- Custom or personalized products
Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to process and post the refund.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Questions?
If you have any questions about returns, exchanges, or refunds, please contact us at:
We’re happy to help.
If 15 business days have passed since your refund was approved and you haven't received it, please contact us at supportvip@sabiocasa.com
Questions?
Email us at supportvip@sabiocasa.com — we're happy to help.